Refund and Returns Policy

Effective Date: November 29, 2024

At Plumbunapo, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. By purchasing from us, you agree to the terms detailed below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Items must be unworn, unused, and in their original packaging, including all tags, accessories, and documentation.
  • Proof of Purchase: A valid receipt or order confirmation is required.

Note: Sale items or gift cards are non-refundable unless specified otherwise.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items damaged due to misuse, improper care, or alterations.
  • Customized or personalized products.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Approval: Once approved, we will provide a return authorization and instructions.
  3. Shipping: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • Approval Notification: We will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for items that are defective, damaged, or the wrong size.

  • Availability: Exchanges are subject to stock availability.
  • Process: Contact us at [email protected] to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery with photos of the damage.
  • We will arrange for a replacement, exchange, or full refund at no cost to you.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method.
  2. Contact your bank or credit card company as processing times may vary.
  3. If the issue persists, email us at [email protected].

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Address: 12134 Đường 88 Seminole, Florida (FL)
  • Phone: (727) 397-7160
  • Email: [email protected]

Thank you for shopping with Plumbunapo. We value your trust and are committed to providing a seamless shopping experience.